Coronavirus

At Varooma we are following the government health advice and keeping our staff safe during the COVID-19 pandemic as well as making sure that there is no risk to our customers.

Your loan

We understand that this is a difficult time for many people and we are here to help, so if you have any concerns regarding your loan with us please contact us on 0330 440 0101 or customerservice@varooma.com

If you have any worries about making your next payment please get in touch and we will do what we can to help.  We look at each situation individually and will discuss a plan that works for you.

During this time of uncertainty due to COVID- 19, Varooma has contingencies in place to ensure all communications are answered as usual. We are prepared to ensure great customer service is still provided during this time.

If your salary has been affected due to the pandemic, please contact us at your earliest convenience. As responsible lenders, we can ensure your payment plan is adjusted accordingly. Our phone lines are open as usual 0330 440 0101 or please email customerservice@varooma.com to discuss your account.

We have multiple tools in place in which we can assist: including payment deferrals and reduced payment plans. Please contact us to see what suits your circumstances best.

CORONAVIRUS HELP – WE ARE HERE TO HELP – FAQS

  • What options are available to me?

If you are affected by Coronavirus, we have options including reduced payment plans, deferrals and the option to surrender the vehicle.

  • What happens if I am unable to pay?

Please contact us as soon as the circumstance occurs. We will be able to stop any additional interest and charges the sooner you make us aware in a change of circumstance.

  • Can I pay a reduced payment plan?

Yes. We will ask you to complete an income and expenditure form and show your reduced benefit statement or payslip before we come to a reduced payment plan with yourself.

  • My employer is unable to furlough me anymore what can I do with my payments?

We will need to discuss with you the most suitable option; this may include a deferral, a reduced payment plan or a surrender of the vehicle.

  • What details will I need when I contact you?

We will require your account reference number or the vehicle registration to be able to find your account. You will be asked to confirm your full name, full address and one other point of DPA which is usually Date of Birth, depending how we found your account on the system.

  • How can I contact you to tell you I am affected by Coronavirus?

Please call us on 0330 440 0101, Option 2 or email customerservices@varooma.com

  • Do you have any advice with dealing with other creditors during the pandemic?

Whilst we cannot advice on other financial products and creditors you may have, we can point you in the right direction. Please see the below website links for free and independent advice:

StepChange Debt Charity

Money Advice Service Navigator Tool