FAQs

Greenlight Credit Limited trading as Varooma is NO LONGER accepting applications for new loans or acting as a credit broker or providing new funding to existing customers.

Have a question about our logbook loans? Our frequently asked questions answer some of the most common queries our customers have about our loans.

Logbook loans are a form of finance in which you can use your car as security for a loan. You can normally borrow up to 70% of the trade value of your vehicle and pay the money back in instalments.

When your car tax is due to expire, a reminder notice will be sent to you from the DVLA. This reminder can be used to tax the car, or you can use the reference from your logbook to purchase a new license online. If you have a loan with us already and need your reference number from your logbook (V5) please contact customer services on 0333 696 7745 or email customerservice@varooma.com.

All of our payments are taken by debit card. We do have the facility to accept bank transfers in the event that your debit card ceases to work. This is a cost effective and easy process for almost all of our customers.

We work closely with our customers and always help wherever possible. Provided there is willingness to resolve financial issues, we will work with you to solve them. Contact and communication with us is crucial in the event of default, to prevent arrears interest and charges being applied to your account. If after several attempts at contact we feel there is no intention to repay the loan, then we will seek to recover your vehicle.

Yes, we are regulated and licensed by the Financial Conduct Authority (Firm Reference No. 679701) and adhere to the strict code of practice of the Consumer Credit Trade Association (CCTA).

You can be confident in the knowledge that all data stored by Varooma is completely secure, using the highest levels of encryption and privacy protection available.

Here at Varooma we pride ourselves on customer satisfaction and we have strict policies in place that ensure we treat all of our customers fairly and responsibly. In the event you feel that we have not done everything to your complete satisfaction you may have the right to refer your complaint to the Financial Ombudsman Service. Our customer services team will be happy to offer you advice on doing so and assist you with the process. You can find out more about our complaints procedures here.

Yes, Our Data Protection Act registration number is: Z2866421.

Please refer to borrowers information which explains all aspects of a bill of sale.

Yes, in fact we encourage you to. Many customers also make partial settlements which then reduce both the total interest you repay plus your weekly or monthly instalments for the remainder of your contract.

There is no difference between a V5 loan and a logbook loan. Sometimes logbook loans are referred to as V5 loans and the other way round. The more common term is logbook loan.

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